rk11's Privacy Policy — Your Information Is Our Responsibility
This policy provides a full description of how your personal information is collected, used, and kept secure on the rk11 platform.
rk11 (referred to as "we", "our", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our highest responsibilities.
This privacy policy explains how rk11 collects, uses, stores, and where necessary shares your personal information — such as your name, contact details, financial transaction data, and browsing data — with third parties. This policy applies to the rk11 website, mobile platform, and all related services.
By using our services, you are agreeing to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform and contact our support team directly.
rk11 collects various types of information to improve your service experience and ensure the security of the platform. This data collection process is fully transparent and limited to specific purposes.
2.1 Information You Provide Directly
Information you provide during account registration or when using our services:
- Full name and date of birth
- Email address and mobile number
- Payment method details (bKash, Nagad, Rocket, Upay, or the last four digits of a bank account number)
- Documents provided for identity verification (national ID card or passport details)
- Any messages sent via support chat or email
2.2 Automatically Collected Information
Information collected automatically when you use rk11:
- IP address and device type
- Browser type and version
- Page visit history and session duration
- Gaming activity and betting history
- Transaction history (deposit and withdrawal details)
- Error reports and performance data
2.3 Information Received from Third Parties
In some cases, we may receive limited information from trusted third-party verification agencies to verify your identity or prevent fraud. This information is used for security purposes only.
rk11 uses your information only for the following legitimate purposes. We never sell your personal information or use it for unauthorised purposes.
- Account Management: Completing your registration, verifying your account, and ensuring secure login.
- Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
- Customer Support: Resolving your issues via 24/7 live chat and email.
- Security and Fraud Prevention: Detecting and preventing unauthorised use of accounts.
- Legal Compliance: Maintaining records required under applicable law.
- Platform Improvement: Analysing user experience to improve service quality.
- Responsible Gaming: Identifying signs of potential gaming addiction and providing support when needed.
- Communications: Notifying you of important account updates, security alerts, and policy changes.
rk11 adopts industry-standard technical and organisational measures to keep your personal information secure.
- SSL Encryption: All data transmission between your browser and our servers is secured with SSL/TLS technology.
- Data Encryption: Stored sensitive information — including payment details and identity document information — is always kept in an encrypted state.
- Access Controls: Only authorised personnel can access your information, and every access is logged.
- Two-Factor Authentication: The option of two-factor authentication is provided for account security.
- Regular Security Testing: Regular security audits and vulnerability assessments are conducted on our systems.
- Firewall and Security Monitoring: Round-the-clock network monitoring and intrusion detection systems remain active.
rk11 retains your information only for as long as necessary. Retention periods are determined based on the type of information and the purpose for which it is used:
- Active Account Information: For the full duration that the account remains active.
- Transaction Records: A minimum of five years after account closure, as required by legal obligations.
- Identity Verification Documents: For the period required to meet the relevant legal requirements.
- Support Communication History: Two years from the date of last contact.
- Cookies Data: The specific duration of each cookie — typically 30 days to one year.
- Inactive Accounts: Personally identifiable information is deleted or anonymised after prolonged inactivity.
Once the designated retention period ends, your information is securely deleted or anonymised in a way that makes identification no longer possible.
rk11 gives you control over your personal information. You may exercise the following rights:
8.1 Right of Access
You can find out at any time what information we hold about you. Contact our support team to request a copy of this information.
8.2 Right to Rectification
If any information we hold about you is inaccurate, you can request a correction. We will make the necessary changes as quickly as possible.
8.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Restrict Processing
You can object to your information being used for a specific purpose. We will review your objection and honour it where reasonable.
8.5 Right to Data Portability
You can request a copy of your information in a structured, commonly used, and machine-readable format.
rk11's services are for users aged 21 and above only. We never knowingly collect personal information from minors.
Age verification measures are in place during the registration process. If we find that a minor has opened an account using false information, that account will be closed immediately and the collected information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
rk11 may update this privacy policy from time to time. Before any changes take effect, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A warning message will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
For significant changes, you will be notified at least 30 days before they take effect. Continued use of the service after a policy update will be taken as your agreement to the new policy.
We recommend that you visit this page regularly and contact us with any questions.
If you have any questions, objections, or requests regarding this privacy policy, please contact our dedicated support team. We are always here for you.